Privacy & Cookie Policy

At Rak Thai Massage, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This policy explains our practices regarding cookies and data protection.

1. Information We Collect

Information You Provide

When you book an appointment, contact us, or use our services, we may collect:

• Name and contact information (email, phone number)
• Appointment preferences and booking history
• Health information relevant to your treatments (with your consent)
• Payment information for processing bookings

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and how you interact with our site, including:

• Browser type and version
• Device information and IP address
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies as they are essential for the website to work.

Analytics Cookies: We use analytics tools to understand how visitors interact with our website. This helps us improve our services and user experience. These cookies collect anonymous information about page visits, traffic sources, and user behavior.

Functional Cookies: These cookies allow our website to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your appointments and bookings
• Communicate with you about your appointments and our services
• Improve our website and services based on your feedback and usage patterns
• Send you promotional communications (with your consent)
• Comply with legal obligations and protect our legal rights
• Ensure the security and integrity of our services

4. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party companies that help us operate our website and provide our services (e.g., booking systems, payment processors, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business

All third-party service providers are required to maintain the confidentiality and security of your information and may only use it for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your personal information to another service
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookie Policy or how we handle your personal information, please contact us:

Last Updated: December 2024